Realm Cloud goes Unavailable at Random


#1

Hi Guys,

I’m still testing on Realm Cloud trial account. Sometimes I cannot connect to the Realm Cloud. Realm Studio says “Disconnected” and shows a Red Light at the top right corner. It tries to connect but fails. After some time the Cloud comes back online again but sometime later it goes down.

Does this happen because of some restrictions in the trial version? Or does my data or connections cause this issue?

Realm Studio logs do not say anything about this either.

Thank you.


#2

@yehancha Please open a ticket at support.realm.io with timestamps when you attempted to connect and we can look into this for you